Hi Mark I am sorry about the sad end to an otherwise great trip. Silver Fern has had a hammering going across the Pacific and back this year and its been a lesson in how difficult it is to get parts and help in remote locations. We had an unexpected crew issue as well and if I was not away at my daughters wedding I would have flown directly to Tonga. In the end I decided that it was more important to deliver the vessel to Southport for repairs, than to push onto Fiji and the Vanuatu with the current issues. We have sailed 100,000nm with Silver Fern in the past 5 years and it has largely been trouble free (after $1.6m of investment in the yacht and upgrades). The engine, solar, wind and hydro all help charge batteries. Yes the generator is great to have, but its not the only charging source. We have 2 toilets on board, so there is always a back up. I don't know how the windlass was damaged. Most likely from not using a snubber or from not motoring up on it when lifting it in strong current or wind. Its frustrating for me as its good quality equipment and probably $50k -$60 to repair / replace it all. We have sailed 1.9 million customer miles since 2020 and most of our reviews are excellent. I am sorry we let you down on this passage. The reason no other companies are licensed to do what do, across oceans is that its expensive and difficult to do 24/7. When we are close to main ports, parts and repairs are straight forwards. Sailing to more remote locations (which our customers want is to do) bring risks and challenges as well. We learn from these events and always aim to improve. David